Official Help Center

Bounty Blocks Support

Quick answers for gameplay, purchase recovery, Android cloud saves, and ads.

01

Gameplay

Playing Bounty Blocks

How do I play?

Drag one of the available pieces onto the 8×8 board. Complete a full row or column to clear it. A round ends when none of the available pieces can be placed.

What are Bounty Trails?

Bounty Trails ask you to uncover specific shapes during normal play. Complete each tier to earn coins, unlock themed rewards, and advance to the next bounty.

How does the ×5 line-clear streak work?

Your first line clear starts a Bounty Streak at ×1. Clear another row or column within your next three piece placements to raise the multiplier by one, up to ×5 line-clear points. Each successful clear gives you a fresh three placements to keep it going.

For example, you can place two pieces without clearing, then clear a line with the third to continue your streak. Three placements without a clear end the streak; your next clear starts again at ×1. There is no timer, so take your time planning.

The multiplier beside SCORE shows your streak. The three dots underneath show how many placements remain. The streak boosts line-clear points only—it does not multiply coins or ordinary piece-placement points.

How do Daily Challenges work?

Daily objectives track actions such as placing cells, clearing lines, and earning score. Complete the listed goals and claim the daily reward before the challenge resets.

Why is a completed trail locked?

Once the final tier is complete, that trail is conquered and gameplay for it closes. Open the Bounty Trail selector to choose a different trail. You can revisit a completed trail to view its completion screen.

02

Store Help

Purchases and rewards

How do I recover purchases on iPhone or iPad?

To recover your Remove Ads purchase, connect to the internet and make sure the App Store is signed in with the same Apple Account used for the original purchase. Open Bounty Blocks, tap Settings → Restore Purchases, and wait for the result. You do not need to buy Remove Ads again.

Restore Purchases restores eligible permanent purchases. It does not restore consumable coin packs, your board, or your gameplay progress, and it does not connect to Google cloud saves. If Remove Ads is still missing, contact support with your receipt and device details.

Can coin packages be restored?

Coin packages are consumable purchases and cannot be reissued through Restore Purchases. On Android, loading an existing cloud save can recover the coin balance recorded in that save; it does not award previously purchased packs again. If a completed purchase did not add coins, contact support with the purchase date and store receipt.

A purchase is still pending

Keep the game installed, confirm the device has an internet connection, and reopen the Store after a few minutes. Store approval or family purchase approval may take additional time.

Where can I manage ad privacy?

When privacy options are required in your region, open Settings and choose Privacy Options to review or update your advertising choices.

03

Android / Google Play

Save and recover progress with cloud sync

How do I turn on cloud sync?

On Android, connect to the internet, open Settings → Turn On Cloud Sync, and sign in to Google Play Games if prompted. Keep cloud sync on so the game can back up your progress as you play. Check the status message for connection or sync problems before changing devices or uninstalling.

How do I recover progress on another Android device?

Install Bounty Blocks, use the same Google Play Games account, and turn on cloud sync in Settings. If the game asks you to choose between cloud and device progress, compare the summaries carefully. Select Use Cloud Save to load your saved progress. This replaces the progress currently on that device; the saves are not combined.

You need an existing cloud backup to recover an earlier save. Turning on sync after local progress has been lost cannot recreate a backup that was never saved.

Does Google cloud sync work on Apple devices?

No. Google Play Games cloud sync is available in the Android version. It does not transfer progress or purchases between Android and iPhone or iPad. On Apple devices, use Restore Purchases for eligible permanent Apple purchases; gameplay progress is stored locally by the game.

04

Troubleshooting

Try these quick fixes

  1. 1

    Close Bounty Blocks completely and reopen it.

  2. 2

    Confirm your device has a stable internet connection for ads, purchases, and store information.

  3. 3

    Install the latest Bounty Blocks update from your device’s app store.

  4. 4

    Restart the device if the problem continues.

Protect your progress: Avoid uninstalling the game while troubleshooting. Locally stored progress can be removed when the app is deleted.

Still need help?

Contact Bounty Blocks Support

Email us with your device model, operating-system version, Bounty Blocks version, and a short description of the problem. Screenshots are helpful.

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Never send account passwords, full payment-card numbers, or other sensitive financial information.

support@bountyblocks.com

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